IMPORTANT MESSAGE – From Monday 2nd of August 2021 Whitesands Medical Practice will no longer be accepting prescription requests over the telephone.  You will be able to order repeat prescriptions via online services (you can sign up to this service by speaking to a member or Whitesands Reception Team).  You will also be able to hand in a request in writing  or prescription  reorder form to the surgery or  sign up to the pharmacy lead service CMS (ask your pharmacist about this service).





Surgery times can be found on the opening times page and we normally consult by appointment only.  We will always try to offer you an appointment on the day you request, but it may be necessary to wait a day or so to see a specific doctor.  Please inform reception staff on your arrival. 

Children under 12 must be accompanied by an adult.

Urgent Appointments

If you have an urgent problem and cannot wait for a routine appointment, please tell the receptionist, who will attend to you promptly.

Please remember we are not an emergency service, if you feel your case is life threatening, please dial 999.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Telephone Advice

If you want advice from your doctor, the best time to phone is between 11:00 and 12:00 or 14:30 and 15:00. You may be asked to phone back if the doctor is consulting. For test results phone between 14:00 and 16:00.


Our practice supports medical education and will occasionally provide opportunities for medical students to be present during surgery consultations, if you agree.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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